Appropriate levels of privacy and confidentiality are maintained in the collection, disclosure and storage of consumers’ personal information.

Policy Statement

Appropriate levels of privacy and confidentiality are maintained in the collection, disclosure and storage of consumers’ personal information.

Procedures

Beautiful Candle Co will:

1. Only collect and store information about the consumer that is directly relevant to effective service delivery and Beautiful Candle Co duty of care responsibilities.
2. Advise the consumer and their family that Beautiful Candle Co needs to record and store information appropriate to the support that Beautiful Candle Co provides.
3. Advise the consumer and their family of their right to access the information that Beautiful Candle Co keeps regarding the consumer.
4. Direct all requests to access information from consumers and/or families to the Managing Director.
5. Ensure that, when disclosing any personal information to another approved party, only relevant information is disclosed.
6. Seek the written consent of the consumer or family prior to obtaining information from or releasing information or images to any other source.
7. Ensure that personal information is stored securely.
8. Ensure that only those Beautiful Candle Co employees who have a legitimate need to access the above information will be granted access.
9. Ensure that Beautiful Candle Co holds a consumer’s personal information only as long as it is relevant to the delivery of effective services and Beautiful Candle Co's duty of care obligations.
10. Promptly investigate, remedy and document any consumer grievance regarding privacy, dignity or confidentiality in accordance with Beautiful Candle Co's Policy on Complaints and Disputes.
11. Ensure that consumers’ names or other identifying information is not displayed on whiteboards or notice boards that may be open to view by other consumers or the general public.
12. Periodically review consumer files to ensure that personal information contained in them is still relevant.
13. Ensure that consumers and their families or advocates have been provided with an appropriate summary of Beautiful Candle Co's Policy on Privacy, Dignity and Confidentiality and are informed that a full copy is available on request.